Orders are sent via Royal Mail. We aim to package orders between 3-4 days and orders should arrive within 2-7 business days once they have been posted. You will be alerted once your orders have been dispatched.

Please ensure the shipping address is correct. If an order is returned to us due to an incorrect shipping address, you will assume the cost for the order to be resent.

If there is a problem with your order delivery, please contact us at hello@londonblockbyblock.com


Orders sent internationally are posted via Royal Mail. Each country has different shipping standards, but orders should arrive between 7-10 days and could take up to three weeks. Packaging is charged at cost. You may be charged a local customs fee upon arrival.

If there is a problem with your order delivery, please contact us at hello@londonblockbyblock.com

Where’s my order?

If you have not received your order or there is a problem, please email us directly at hello@londonblockbyblock.com


We’re sorry if you’re dissatisfied with our product. If this is this case, please contact us at hello@londonblockbyblock.com to arrange an exchange or return within 10 working days of receiving your order. Unfortunately, we do not cover the cost of return postage.

Under the United Kingdom’s Consumer Contracts Regulations you have the right to cancel your order before it has been shipped. If you wish to do this, please contact us as soon as possible at hello@londonblockbyblock.com


Pricing & Time

Thank you for choosing to do a custom order! Each order is created with special care and is cultivated until you are satisfied. Pricing is based on the amount of time each custom order takes. Please message us for specific inquiries at hello@londonblockbyblock.com


All cards and prints are printed to order in our London studio or using trusted suppliers. We do this to minimize waste and ensure a high print quality on every order. All paper products are printed on FSC certified or recycled materials and packaged using a card clasp or cello bag.

Our stockists are given the choice between card clasp and biodegradable cello bags when they order. They know their customers best and sometimes cards need a little more protection in a physical shop.

Sweatshirts and tote bags are produced following WRAP Certified Production from trusted local suppliers.



LAST UPDATED February 2024

This Privacy Policy describes how personal information is collected, used, and shared when you visit or make a purchase at londonblockbyblock.com

Who we are

In this policy ‘we’ or ‘our’ refers to London Block by Block as a UK sole traded company.

Our email is hello@londonblockbyblock.com


We gain your consent when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase. This implies that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you for your expressed consent, or provide you with an opportunity to say no.

If you wish to withdraw consent you may do so at any time by contacting us at hello@londonblockbyblock.com

How do we use your personal information?

Making a purchase with us allows us to collect your information as part of the buying process, such as name, address, email, and payment details. This information is used to communicate with you throughout the order confirmation and shipping process. When you browse our site we automatically receive your internet protocol (IP) address for us to learn about your browser and operating system. With your consent we will email you with new products, upcoming events, or other advertising relating to our products.

Sharing your Personal Information

We never will share your personal information. Ever.

Data Protection

We aim to fulfill the General Data Protection Regulation (GDPR) in order to protect your personal information. Outlined below are the principles by which we are committed to protecting and managing your data. If you have any questions, please contact hello@londonblockbyblock.com


Information is collected when you contact us, sign up for our newsletter, or purchase a product. Information is only used for the purpose it has been gathered.

Falling in line with the Data Protection Act 1998, your personal information is never shared with a third party. Appropriate messages are taken to safeguard and protect your data from any unauthorized access. Our website contains links that may take you to other websites, like Instagram and Pinterest, which are not covered by our privacy policy. If you access these sites these other operators may obtain your information in accordance with their own privacy policy.

Data Retention

When you place an order with us, your order information is stored in our database unless you request us to delete it.

How do we keep your information safe?

Appropriate measures are taken to keep your information secure. This is done by holding your information on a protected network and encrypting our online forms.

Changes to this Privacy Policy

We reserve the right to make changes to this policy at any time, so please review it frequently. Changes take immediate effect upon posting to this website. Changes are made to reflect changes to our practices, legal, or other regulatory reasons.

Contact Us

For more information about our privacy practices, if you have any questions, would like to register a complaint, or to access, amend or delete any personal information please email us at hello@londonblockbyblock.com